A venir prochainement, la version française de cette page.
Learn About
Welcome to our learn about section where we aim to demystify the world of Telecommunications and testing.
UTEL Digital Subscriber Line Test Methodology
A quick overview of how UTEL Test equipment connects into the telecom infrastructure to provide fast fault detection.
Providing rapid fault diagnoses and service restoration leads to improved customer satisfaction and less complaints.
Further details >>
UTEL Testing Solutions - Customer services
A look at how Customer Service centers can benefit from the UTEL test solution. How faults can be diagnosed quickly while the customer is on the phone reporting the fault.
Further details >>
Common Terms
A glossary of common terms used within the telecommunications industry.
Further details >>
Why Selt, Delt & Melt do not work
Many CSPs have had the misfortune of having been persuaded by their DSLAM vendors to invest in integrated "SELT, DELT and MELT" as a universal solution to customer service measurement.
Further details >>
Pots and Broadband
Telecommunications has moved on since the POTS days. Customer service expectations are far higher and fault turn round times can make or break companies.
This section explains how things have changed over the years.
Further details >>