Knowledge base

Welcome to our learn about section where we aim to demystify the world of Telecommunications and testing.

UTEL Digital Subscriber Line Test Methodology

A quick overview of how UTEL Test equipment connects into the telecom infrastructure to provide fast fault detection.

Providing rapid fault diagnoses and service restoration leads to improved customer satisfaction and fewer complaints.

UTEL Digital Subscriber Line Test Methodology

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UTEL Testing Solutions - Customer services

A look at how Customer Service centers can benefit from the UTEL test solution. How faults can be diagnosed quickly while the customer is on the phone reporting the fault.

UTEL Testing Solutions - Customer services

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Common Terms

A glossary of common terms used within the telecommunications industry.

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Pots and Broadband

Telecommunications has moved on since the POTS days. Customer service expectations are far higher and fault turnaround times can make or break companies.

This section explains how things have changed over the years.

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OpEx Reduction Strategies for Today's xDSL Worlds

All communications service providers are seeking to reduce operating costs (OpEx), whilst improving the service they provide to their customers. One of the key elements is to be able to reduce the number of skilled staff who are being used on false call outs.

UTEL have been in the forefront of providing centralised solutions that reduce the "false" call outs whilst at the same time, giving a better customer experience and making the lives of the call centre staff better

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Expertise in cable testing

Copper and fibre test access switch and testing solutions are at the heart of the company's technologies. A unique understanding of the challenges faced by its customers allows UTEL to develop real world solutions in today's environment. UTEL prides itself on being able to solve any challenge anywhere in the optical or copper network. The team is able to innovate and create optimal solutions at lightning speed.

UTEL has been at the forefront of technology for many years developing testing solutions for remote testing of Communications Access Lines. Our Solutions are deployed with major Telecommunications providers and have become a key part of their fault management systems and have saved vast sums of money for them and at the same time increased customer satisfaction.

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