Terms & Privacy Policy


Website Content

Whilst the information provided on this website is given in good faith by UNITED TECHNOLOGISTS EUROPE LIMITED (“UTEL”), no warranty or representation is given concerning such information which must not be taken as establishing any contractual or other commitment binding upon UTEL.

Furthermore, whilst UTEL uses reasonable efforts to include accurate and up-to-date information on the website, to the extent permitted by law, UTEL make no warranties or representations as to its accuracy. To the extent permitted by law, UTEL excludes all liability to third parties arising directly or indirectly from their use of or reliance on information or materials contained in this website.

UTEL reserves the right to revise this website at any time.

Privacy Statement

UTEL has created this privacy statement in order to demonstrate our commitment to privacy. The following discloses the information gathering and dissemination practices for this website: https://www.utel.co.uk. We will only use the information that we collect about you lawfully and in accordance with applicable data protection and privacy legislation in force from time to time in the UK (including the UK Data Protection Act 2018 and UK General Data Protection Regulations).

Data we may collect

Contact information from emails or our contact form is primarily used to respond to enquiries or send information as appropriate. Additional information requested on the form is there to enable us to understand your needs and provide you with a better service. You are in complete control of whether you consent to receive such information from us. Such contact information is never disclosed to a third party except with your agreement.

We may use information you have provided to us, for the following reasons:

  1. to supply goods and/or services.
  2. to send information requested via the website.
  3. to send you email notifications which you have specifically requested.
  4. to notify you about changes to our services, our products, and our terms of business.
  5. with your specific agreement, to contact you for marketing purposes, so that we may provide you with, for example, updated information about us or to promote new or additional products and services.  You may unsubscribe at any time – just email us at info@utel.co.uk.
  6. to improve and administer the website.
  7. for internal record keeping.
  8. to deal with enquiries and complaints made by or about you relating to the website.


We may disclose information about you to any of our staff insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

  1. to the extent that we are required to do so by law;
  2. in connection with any legal proceedings or prospective legal proceedings;

We will not provide your information to third parties except as stated here or with your specific consent.

Information Automatically Logged

Your IP address may be logged in order that we can track our Site Traffic Statistics. This is not used to contact you and is not sold to any third party.


This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control.

Sensitive information submitted via our website is protected both online and offline. Our website is SSL Encrypted which helps protect information being leaked.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information but we cannot guarantee the security of information sent out over the internet.

Our webserver(s) are hosted at Rackspace in a fully secure environment.

External Sites

The website may contain references or links to other websites on the Internet which are owned and operated by third parties. Those references or links are not an endorsement of those third parties or their products or services.

Our privacy policy only covers this website. Any other websites which may be linked to by this website may be subject to their own privacy policy, which may differ from ours and we are not responsible for the content provided on any third party websites nor for any information collected by them.


A cookie is a small text file stored by a user's browser to persist information between a user's computer and a website. Typically the information is used for authentication, web statistic tracking and user preferences. It should be noted that cookies cannot carry viruses or any other malware.

This website uses cookies placed by Google Analytics which we use to help us understand metrics such as the number of visitors to our site, what pages they are interested in and what might not be relevant. This is undertaken using a cookie which would be stored on your browser. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information.

The cookies we use are:

This is a session cookie installed by Google Analytics

The _ga cookie, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.

To ensure customer confidentiality, we have stringent security measures in place on our site to protect from hacking and ensure that our users are not identifiable.

Further information about controlling or deleting cookies can be found at www.aboutcookies.org.uk

You can choose to accept or decline cookies and you may disable cookies by activating the setting on your browser which allows you to refuse the setting of cookies, or by using the pop-up on this site. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Subject access requests

Any subject access requests should be sent by email to: info@utel.co.uk or by post to the Information Manager, UTEL HQ, Hadleigh, Suffolk, IP7 6BH.  We are required to respond within 1 month to any such requests unless they are particularly complex or you have made repeated requests where it may take us longer.  In these circumstances we will notify you that we have received your request and keep you updated.

You will not be required to pay a fee to access your personal data or exercise any of your rights under the GDPR.  However, if your request is clearly unfounded, repetitive or excessive, we reserve the right to either charge a reasonable fee or refuse to comply.

You have the right to make a complaint to the Information Commissioner’s Office (ICO: www.ico.ork.uk) if you believe we have breached your rights under the GDPR, but we ask that you contact us first to ty and resolve any issue.

Contacting UTEL

If you have any questions about this privacy statement, the cookies we use, the practices of this site, or your dealings with this website, please contact: info@utel.co.uk